Hy77 Privacy Policy — our commitment to protecting your information

1What data we collect

When you register and use hy77, we collect certain information needed to deliver the best service and keep your account secure. We never collect data beyond what is strictly necessary.

Information provided directly by you:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Residential address and nationality
• National ID or passport number (for KYC verification)
• Payment method details (Mobile Banking, Nagad, Rocket number)

Automatically collected information:

• IP address and device information
• Browser type and operating system
• Login time and location on the platform
• Gaming Activity & Transaction History
• Cookie and session data (see the cookies section for details)

2How we use your data

Hy77 uses collected data only for specific, legitimate purposes. Your information is never used for advertising or unrelated purposes.

3Data Retention Period

Hy77 does not retain your data longer than necessary. Each category of information has a defined retention period.

• Account information: While your account is active, and up to 5 years after closure.
• Transaction Records: 5–7 years as required by law.
• KYC Documents: Up to 5 years after account closure.
• Gaming History: 2 years for financial dispute resolution.
• Cookie data: At the end of a session or up to a maximum of 1 year.
• Marketing Information: Until you opt out.

4Data Sharing & Disclosure

Hy77 never sells your personal data. In limited circumstances, information may be shared with trusted partners.

• Payment Processor: Payment gateways like Mobile Banking, Nagad, and Rocket — to process your transactions.
• Game Provider: Third-party game providers — limited data shared for game operation purposes only.
• Law enforcement agencies: Under a court order or legal obligation.
• Regulatory Authority: As directed by the licensing authority.
• Technology Partners: Server and security service providers — under contracted NDA only.

All third parties are held to the same privacy standards as hy77 itself. Any party found to be in breach of these terms will have their relationship with us terminated immediately.

5Cookie Policy

Hy77 uses cookies — small text files stored in your browser. They help improve your experience and keep the platform running smoothly.

• Essential cookies: Required for login sessions and site security — the site cannot function without these.
• Functional cookies: To remember your language preferences and settings.
• Analytics Cookies: To analyze site usage patterns (non-personally identifiable).
• Marketing Cookies: Active only with your consent.

You can clear or disable cookies at any time through your browser settings. Note that disabling essential cookies may affect how parts of the site function.

6Your rights

As an hy77 user, you have clear rights over your own data. We respect those rights and make them easy to exercise.

7Protection of Minors' Data

Hy77 is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under 18.

• Age verification is mandatory at the time of registration.
• Any account found to have registered with a false age will be suspended immediately.
• If a minor's account is identified, all associated data will be permanently deleted.
• Parents who have any concerns are welcome to contact our support team.

8Security Measures

Hy77 employs industry-leading technical and organizational measures to keep your data secure.

• 256-Bit SSL/TLS Encryption: Every data transfer is secured.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & DDoS Protection: Protection against external attacks.
• Regular Security Audits: Periodic audits conducted by third parties.
• Restricted Access: Only authorized personnel have access to this information.
• Password Hashing: Your password is never stored in plain text.

9International data transfers

Hy77 is an international platform. In some cases, your data may be stored on servers located in different countries.

• Data is only transferred to countries with adequate data protection laws in place.
• GDPR-compliant agreements or recognised secure frameworks are used for every transfer.
• Hy77 independently verifies the data protection standards of all third-party partners.
• Contact support for more details about international data transfers.

10Policy Changes & Updates

Hy77 may update this Privacy Policy from time to time. We will notify you of any changes.

• Advance notice will be sent to your registered email address whenever significant changes are made.
• The date of any changes will be noted under the "Last Updated" section at the top of this page.
• Continued use of the site following any policy changes will be considered acceptance of the updated policy.
• Re-consent may be required for significant changes.

11Contact Us

If you have any questions or concerns about this Privacy Policy, our support team is always ready to help.

• Email: [email protected]
• Support: Live chat support is available 24 hours a day, 7 days a week.
• Response Time: We typically respond within 24–48 hours.

To exercise your data rights or submit a complaint, contact our data protection team directly. We review every request with care.